Mar 2023 - Present

Network Engineer III | Home BancShares, Inc

· Architected, configured and deployed core infrastructure changes in both Conway and Dallas Data Centers, primarily Cisco Nexus deployments using EIGRP and BGP for route advertisements in core to branches.
· Consolidated the Happy State Bank and Centennial Bank Dallas data centers into a single cage, to massively reduce overhead data center costs
· Transitioning branch sites from ISR2901/ISR4331 with T1 circuits to Meraki MX with SD-WAN/MPLS circuits
· Maintaining existing Solarwinds Orion server, deployment, and node management.
· Day-to-day typically managing branch outages, working with vendors (Granite, Optus, Progressive Tech) to pull wiring, quickly respond to sites where we don’t have local tech support, and working with Executives and Branch Management for future network related requests.

Dec 2021 - Mar 2023

IT Support Engineer II | Amazon.com OpsTechIT

· Acting as team lead and Point of Contact for projects for the Amazon LIT1 and Amazon LIT2 teams.
· Organizing and managing large changes impacting production.
· Maintain, support and collaborate with Network and Wireless Engineering teams often for various projects or pilot software, including piloting wireless firmware at LIT1 and reporting on bugs.
· Working with support teams across the Amazon Network to establish procedures that reduce overhead costs.

Mar 2021 - Dec 2021

IT Support Engineer I | Amazon.com OpsTechIT

· Initially starting at DLR2 in Alexander and eventually making lateral move to LIT1 in Little Rock.
· Managing N19 and FFN core infrastructure devices
· Supporting Amazon Delivery and Fulfillment Center production teams.
· Performing Changes to core systems and developing scripts and procedures to aid in production and global issues.
· Discovered and developed fix with issue stopping teams from being able to access BVMS in the AMZL/AMXL space globally.

Jan 2021 - Mar 2021

IT Specialist | City of North Little Rock

· Helpdesk and client support for the North Little Rock Police Department and City Electric Utilities Services.
· Working with Enterprise Services team to implement HPE/Aruba equipment throughout the City Infrastructure.

Oct 2019 - Jan 2021

Systems Administrator | Business Network Solutions

· My primary job function is to plan, install and maintain all of the enterprise equipment across our client base, including the Watchguard firewalls, Cisco and Unifi networking equipment, and various Dell Poweredge servers.
· Work with Electronic Medical Record and Telemedicine vendors to ensure that our clients are always connected and able to treat patients without having to worry about downtime.

· Taking helpdesk tickets through Connectwise and assisting my other team members in making sure our clients are patched and are able to continue working at full capacity, even when issues arise.

Hardware

· Experience in Alcatel Lucent, Nokia, Cisco, Watchguard and HPE switching and routing.
· Experience using Dell and HP Enterprise servers running both Windows Server and Linux Operating Systems for a variety of applications.
· Single-Mode and Multi-Mode fiber for internet and intranet systems.

Software

· Government and Medical records software(s), such as AOC Contexte, Primesuite, AllMeds, and EMDs
· A variety of remote session applications and protocols including SSH, Telnet, RDP and VNC
· Experience with Openstack and similar Network Load Balance Clustering application suites in a Linux environment.
· Base-level knowledge of programming in C, MYSQL, LUA, PHP and HTML.
· Linux, Windows, Microsoft Office Suite, Wireshark, Nmap, WSL, NAS solutions including ZFS arrays.

Networking

· Understanding of Network Architecture from Core Routing to on-premises routing and switching.
· Understanding of IP, Subnetting and network topography.

· Ability to create a master-node computing cluster with multiple VLAN’s and QOS controls.

· Fiber, Coaxial and Ethernet applications of many kinds.

Communication

· Working with large teams to deploy and troubleshoot a variety of issues related to my position, especially in the medical vertical in Conway.
· Helped to start a multimillion-dollar project in collaboration with Perfect 10 and AT&T that has taken off the ground, and has grown into a department of its own.
· Leading team of professional Engineering staff and Technicians at Amazon Fulfillment Centers in Central Ar.